My messages aren't getting delivered. Help! (Brand Registration)

Mobile carriers are cracking down on messaging traffic, leading to some messages not getting delivered.

What can you do?

Your best option is to register your brand on your account's free 10-digit long code (10DLC), if you haven't already.

Here are the in's and out's of brand registration.

Why Register My Brand?

You'll enjoy 2 primary benefits if you register your brand:

• The best message delivery - a majority of message delivery issues are simply caused because of unregistered messages being sent
• Better messaging speeds - registering your brand can allow your messages to get sent out twice as quickly (or more)

If you're on our 2,000 messages/month plan or higher, brand registration is totally free. For the 500 or 1,000 messages/month plans, it is free to register your brand for better message delivery, and if you also want faster messaging speeds the cost is $15/month.

NOTE: To be eligible for brand registration on a 10-digit long code phone number, your business/organization would need to have a valid EIN (Employer Identification Number) to input on the registration form. If you don't have an EIN, you can contact us to set up and register a free toll-free phone number instead.

How to Register My Brand

To do that, click the "Please Complete Brand Registration" link on the top of your Dashboard page:

You'll then be taken to a form you can fill out in order to register your brand:

Once you fill out the form, it typically takes 1-5 business days for your registration to fully process. You'll then be able to enjoy better and faster message delivery.