Smart Replies (Archives)

(If using the new platform design, please click here.)

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(NOTE: Smart Replies are not fully supported for accounts that send messages through the 74121 shortcode. If your account sends messages through that number and you would like to use Smart Replies, contact us and we can get you switched over to send messages through a new number.)

What Are Smart Replies?

With Smart Replies you can automatically send customized responses to your subscribers' message replies. This enables you to create an engaging and interactive experience for your subscribers with little effort on your part! 

Smart Replies allow you to engage your customers in a greater way. By offering a fun, interactive tool, you can increase the number and frequency of purchases from your customers.

How to Set Up a Smart Reply

Smart Replies can be set up and managed under the Messages-->Smart Replies tab:

From here you can set up and manage your Smart Replies. Clicking "Add Smart Reply" will allow you to add a new reply word that will trigger an auto-response:

In the example above, if someone would reply "Interested" to one of your messages, they would automatically receive back the message "Thanks for your interest in our services!"

Smart Reply Workflow Examples

Below are some examples of ways you could use Smart Replies.

In the first example, someone has texted in the opt-in keyword "TestingMTA" to a designated number, and has received an automated message indicating that they should reply "Appointments" for info on appointment times, or "Deals" for info on current offers.

Depending on what word the subscriber replies back with, they will receive another automated reply.

You could set up a workflow similar to the screenshot above, or you could set up a series of automated texts with different reply words prompted in each response, as shown in the example below:

There is no limit to how many "Smart Reply" trigger words and responses you can set up, so the options are wide open!