(If using the new platform design, please click here.)
The ability to organize your subscribers into different segments (called "groups") is a useful feature of an online SMS service. This enables you to send out targeted messages to specific segments (such as "Local Customers" or "Employees" or other relevant groups) rather than having to individually select recipients every time you want to send a message from your text service, or rather than sending messages to your whole subscriber list.
This tutorial will walk you through how to navigate the “Manage Groups” page. (See here for info on how to organize subscribers into groups and remove them from groups.)
Add a Group
To add a group, click the green “Add a Group” button towards the top of your screen. A new row will be added to the table. Enter a name for your group and click "Save."
You can see a list of all the subscribers that belong to a specific group by clicking “View Members” on that group’s row.
Clicking “View Members” will cause this screen to come up, showing a report of all the members’ names, phone numbers, and email addresses:
You can also remove individual subscribers from the group from this screen by clicking the "Remove From Group" icon. (To remove multiple people from a group at once go to the "Manage Subscribers" page.)
To edit the name of a group, click on the pencil-and-paper icon under the “Edit” column of the group that you would like to edit. You can then enter in a new name for your group. Click “Save” when you are done editing to save your changes.
To delete a group from your account, click the trash bin icon on the group you would like to remove. Or click on the row of the group that you would like to remove to highlight that row and then click the red “Remove Groups” button (hold SHIFT or CTRL/COMMAND when clicking on the group rows to select multiple rows at once).
Note: this will not delete any of the subscribers in the deleted group(s).
Organizing Your Groups
You can sort the groups on the page according to name by clicking the "Name" column header at the top of the table.
You can change how many entries from your group list are shown by clicking the arrow (above the table) that says “Show 10 entries.” Then from the drop-down menu that appears, you can select 25, 50, or 100 entries.
You can also search through your group name list by typing a search query in the text box above the table.
The ability to organize subscribers into groups is useful for a variety of uses, from sending business SMS to emergency notifications.
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