If a subscriber isn't receiving messages for your mass text alerts, there are a few things you may be able to check:
- Is their number listed on your Manage Subscribers page?
- Have they unsubscribed from your bulk text messaging? If so they can resubscribe by texting in your keyword or going to the sign-up page for your account.
- Is their phone/plan enabled to receive messages from shortcode numbers? There may be a setting in their phone that can allow them to receive messages from shortcodes, or they may be able to get in touch with their carrier to check if they can get it enabled.
You can always submit numbers that aren't receiving your bulk text messaging to us at firstname.lastname@example.org as well and we can try to get messages working for your subscriber!
Start sending mass text alerts today with Mobile Text Alerts!