Why is my subscriber having issues texting in to subscribe?

If your subscriber for your mass text alerts is experiencing issues when trying to text in to subscribe, there are a few things you can have them check:

• Check that they are texting in to the correct number
• If they are texting into a short code (5-digit number), check that they are texting in the correct opt-in keyword with no added spaces in the middle or punctuation
• If they are receiving a "service access denied" message when texting in, that would typically would mean that their phone/plan isn't enabled to text in to short code numbers or toll-free numbers; they may be able to get in touch with their carrier to get short code messaging or toll-free messaging enabled 
• If you're still having issues, feel free to contact us and we will try to get your subscriber set up so that they can receive messages

--

Start sending mass text alerts today with Mobile Text Alerts!