If your subscriber for your mass text alerts is experiencing issues when trying to text in to subscribe, there are a few things you can have them check:
- Check that they are texting in to the correct number
- If they are texting into a short code (5-digit number), check that they are texting in the correct opt-in keyword with no added spaces in the middle or punctuation
- If they are receiving a "service access denied" message when texting in, that would typically would mean that their phone/plan isn't enabled to text in to short code numbers or toll-free numbers; they may be able to get in touch with their carrier to get short code messaging or toll-free messaging enabled
- If you're still having issues, feel free to contact us and we will try to get your subscriber set up so that they can receive messages
Start sending mass text alerts today with Mobile Text Alerts!