If your subscriber to your mass text alerts is experiencing issues when trying to text in to subscribe, there are a few things you can have them check:
- Check that they are texting in to the correct number
- Check that they are texting in the correct keyword with no added spaces in the middle or punctuation
- A "service access denied" message when texting in typically would mean that their phone/plan isn't enabled to text in to shortcode numbers; they may have a setting on their phone that will allow them to message shortcodes, or they may be able to get in touch with their carrier to get shortcode messaging enabled (otherwise you can reach out to us at firstname.lastname@example.org and we can set them up for you)
- If you're still having issues, feel free to contact us
Start sending mass text alerts today with Mobile Text Alerts!