The ability to organize your subscribers into different segments (called "groups") is a useful feature of an online SMS service. This enables you to send out targeted messages to specific segments (such as "Local Customers" or "Employees" or other relevant groups) rather than having to individually select recipients every time you want to send a message from your text service, or rather than sending messages to your whole subscriber list.
This tutorial will walk you through how to navigate the “Manage Groups” page. (See here for info on how to organize subscribers into groups and remove them from groups.)
Add a Group
To add a group, click the orange “Add Group” button towards the top of your screen. A new row will be added to the table. Enter a name for your group and click "Save."
You can see a list of all the subscribers that belong to a specific group by clicking “View Members” on that group’s row.
Clicking “View Members” will cause this screen to come up, showing a report of all the members’ names, phone numbers, and email addresses:
From here you can search through the list of group members using the search bar at the top, and you can click "Export" to download a CSV file listing all the group members.
You can also remove individual subscribers from the group from this screen by clicking the "Remove" icon. (To remove multiple people from a group at once, go to the "Manage Subscribers" page.)
Edit a Group
To edit the name of a group, click orange "Edit" button on the row of the group that you would like to edit. You can then enter in a new name for your group. Click “Save” when you are done editing to save your changes.
To delete a group from your account, click the "Delete" button on the group you would like to remove. Or you can click on the row of a group to highlight that row; then click the red “Remove Groups” button. You can select 1 or more groups to delete in this way. (You can also click "Select All" to select all the groups on the page.)
Note: deleting a group(s) will not delete any of the subscribers in the group(s).
You can search through your different group names by typing a query into the search box at the top.
Clicking "Export" will download a CSV file to your device with your list of groups.
The ability to organize subscribers into groups is useful for a variety of reasons, from sending business SMS to emergency notifications.
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