FAQs

General

• How do I get started?
• Top Tips and Helpful Resources
• How are messages counted? (I.e. if I send a message to my list of 200, does that count as 1 message or 200 messages?)
• What is a keyword? How do I view/change my keyword?
• Where do I see message replies? Can I receive them on my phone?
• How do I set up additional users/administrators?

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Contacts

• How do I add contacts?
• Can I organize contacts into groups?
• How do people opt out of my texts?
• How do people who have opted out/unsubscribed get added back in?
• How do I import a spreadsheet of existing contacts?
• How do I collect contacts' names?

Sending Messages

• How do I send a message from the platform?
• Can I send images in my messages?
• Can I send messages from a mobile app?
• When do my messages reset?
• Can I have multiple users with the ability to send a message?
• Can I send messages through API?

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Billing

• How can I view my plan? When is my next renewal?
• Can I switch to paying annually or month-to-month?
• How do I upgrade or downgrade my plan?
• What is your cancellation policy?

Troubleshooting

• Why aren't my messages getting delivered? (+ Brand Registration)
• Why won't my spreadsheet upload?
• Why can't I log in?
• Why is my subscriber having issues texting in to subscribe?

Free Trial

• What all does the free trial include and how long is it good for?
• How much does it cost after the free trial? (Will I be charged at the end of my trial?)
• How do I upgrade to a full plan?
• How do I get enabled to send messages?